FAQ

·         Where is the store based?

Borneo Sabah

 

·         What is the return and exchange policy?

If there’s anything wrong with your order, please contact the store and we will do our best to solve it.

 

·         Do you accept orders placed outside of the US?

Yes! We do International shipping!

 

·         How long will it take to receive my order?

Once shipped, International shipping delivery times may vary between 2 and 12 weeks  depending on the efficiency of your local postal service. For  Malaysia orders, it usually take anywhere from 2 to 7 business days to arrive.

 

·         Is there a tracking number to my shipment?

Yes, every order Will be shipped using a registered standard Air mail. Kindly allow 2-3 business days (upon shipment) for us to send out the tracking number.

 

·         How do I pay for my order? Is it secure?

Big Cartel checkout process is powered by PayPal, one of the most trusted online payment solutions on the web.

·         What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly through the Contact page.